CardValet FAQ

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Does CardValet™ work on Android phones and iPhones?

Yes. CardValet works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.

How long does the app stay logged in if you don’t log out?

The app automatically logs off after 10 minutes of inactivity.

 How will my name appear on the card within the app?

Names are displayed as last name then first name (e.g. SMITH, JOHN.)

Does CardValet reflect the card status?

Yes, the Card Details section displays the card status – Active, Inactive, or Restricted.

What are the CardValet password requirements?

CardValet passwords must be at least eight (8) characters in length and must contain at least: one (1) upper case character, one (1) lower case character, one (1) number and one (1) special character.

When loading more than one card on a device, what type of information do you need in order to register each card?

You need this information: the card number, address, ZIP code, expiration date, and CVV/CVC code. Secondary authentication is the last 4 digits of the social security number associated with the card.

If a parent registers a card for a child, what stops the child from changing the controls placed on the card?

Each person who registers a card will have access to controls and alerts for the card. In many cases, the child will not know about CardValet unless the parent shares the information.

What exactly is the range of the “My Location” controls, and will this control setting impact internet transactions?

The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as “primary” within CardValet. These controls impact “card present” transactions only, therefore internet transactions are not impacted.

If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?

CardValet ignores location information that is more than one (8) hours old. So, if the phone is off for more than an hour My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

What happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?

CardValet performs a proximity check at the granularity of zip code or city, so if the merchant is close to home then the transactions will still go through.

How long does it take for a control or alert setting to take effect?

Control settings take effect as soon as the “Updating information” message in the app stops.

Are the alerts sent as email or “push” notifications to the device?

CardValet alerts are sent as push notifications to the phone. The alerts also display under “Messages” in the CardValet app.

When is a low balance alert generated?

CardValet updates the balance under two conditions: (a) when the user logs into CardValet and (b) when the user taps “Refresh.” Even if the balance has fallen below the threshold that has been set, it is only updated when the user logs into the app or taps “Refresh,” which then triggers the alert.

Does the app show recent transaction history?

Yes, the app shows the last 50 card-based transactions posted within the last 30 days. It does not show transactions done on your credit union account that are not debit card related.

CardValet is a registered trademark of Fiserv Inc.

National Credit Union Administration