First Things First–What to do if your wireless internet stops working.

Sometimes when you are using your Northwest laptop, the internet will stop working for no apparent reason. DON’T FREAK OUT!! Outages like these can sometimes be expected when connecting to a campus that has more than seven thousand students. So, what should you do if your wireless internet stops working?

First things first, you will want to make sure that you haven’t accidentally turned your wireless adaptor off. Your wireless adaptor toggle switch is located at the top of your keyboard, and it looks kind of like a cell phone tower. The indicator should be blue. This indicates that your adaptor is on and ready to connect to the secure network. If it is orange, simply touch your finger to the indicator and the light will change color.

If that doesn’t work, try restarting your computer. Computers can sometimes be unpredictable and don’t always work as we would hope. Restarting your computer provides your device an opportunity to refresh itself and, hopefully, reestablish itself with the network.

If all else fails, get yourself a green Ethernet cable from your local residence hall desk. Most rooms are equipped with a wall unit that will allow you to plug in for the time being. Students who reside off campus may request a green Ethernet cable from the ECSC building but are highly encouraged to return the cable once they no longer need it.

If you are experiencing a wireless outage in your residence hall that requires the use of an Ethernet cable, we ask that you report the problem to the HelpDesk at (660) 562-1634 so that we can address the issue as soon as possible.

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