There is help among you.

Welcome back! Believe it or not, fall is here again. At Northwest, the fall is a time of connecting with friends, going to Bearcat football games and dealing with class work and your all-helpful campus laptop.
While these machines are nice to have like any piece of technology, it is bound to fail at times. Thankfully, there are several places right around campus that are more than willing to help get your computer working again and your life back in order.

Many students know that the quickest way to get your computer up and going again is to take it to the electronic campus support center (the ECSC, where you went to pick up your computer). The ECSC is a good primary source, but it is not the only one; close at hand is the help desk, which you can contact by calling 660.562.1634. Another option at hand is the B.D. Owens Library, which houses the client-computing lab on the first floor. Staffed with many knowledgeable consultants, the client-computing lab can get your problem fixed quickly.

In addition, all of Northwest’s residential halls – excluding the Forest Village Apartments – now have a PERT (Peer Educator in Residence for Technology), whom are more than happy to help you fix the problem or direct you to where you can get the problem solved.

The links below may answer a lot of your questions that this article did not cover:

Online Support

Computing Policies

Campus Notebooks

PERT Form

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